Sales Admin

JOB SUMMARY

Sales Admin is a member of the Builders Choice Lumber Sales team and has the responsibility for assisting the inside sales staff with the facilitation of orders for customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customers in-person, over the phone, or email.
• Entry of orders and credit memos into system accurately and efficiently.
• Work with colleagues throughout the organization to ensure excellent customer experience from the inception of the order through delivery.
• Listen and respond empathetically when faced with customer concerns. Seek quick resolution to issues raised.
• Work hand-in-hand with management, by performing the administrative functions required to achieve the task at hand.
• Ensure timely quotations and accurate order processing.
• Follow up and update customers regarding bid status, order status, delivery status, etc.
• Communicate clearly with customers regarding their expectations and how we intend to deliver on those expectations.
• Provide solutions through products, service, or information to add value to our customers.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability and willingness to abide by the company’s code of conduct, policies and procedures.
• Comply, understand, and support the company’s safety culture to ensure a safe work environment.
• Strong knowledge, understanding and sensitivity to the Inupiat culture
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees or customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve problems and issues.
• Ability to read and receive safety and other instruction in the English language.
• Ability to interact and communicate effectively with others.
• Ability to prioritize work and multi-task to meet assigned deadlines.

CORE COMPETENCY REQUIREMENTS

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
• Decision Quality – Makes good decisions based on a mixture of analysis, wisdom, experience, and judgement.
• Drive for Results – Can be counted on to exceed goals successfully.
• Conflict Management – Steps up to conflicts, seeing them as opportunities; can find common ground and get cooperation with minimal noise.

QUALIFICATIONS

Required

• High school diploma or equivalent
• Valid Alaska driver’s license
• Construction industry experience
• Have prior sales & customer service experience
• Knowledge of Microsoft Office products and other windows-based programs
• Forklift experience and certification preferred
• Ability to solve problems and issues
• Ability to interact and communicate effectively with others
• Ability to prioritize multiple tasks thru completion
• Strong focus on safety and quality
• Ability and willingness to abide by BCL code of conduct, policies and procedures
• Display knowledge, understanding, and sensitivity to the Inupiat culture

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to safely perform the essential functions of this position. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in a busy construction setting.  The noise level in the work environment is usually varies. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.

NOTE:  This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements.